MAINS 2013 · GS II · GOVERNANCE

Though Citizen's charters have been formulated by many public service delivery organizati…

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2013 GS Paper II Governance

GS Paper II 10 marks 150 words Governance

Question

Write from the prompt.

Though Citizen's charters have been formulated by many public service delivery organizations, there is no corresponding improvement in the level of citizens' satisfaction and quality of services being provided. Analyse.

Syllabus link: GS II – E-Governance & Transparency: Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.

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